CLIENTS + TESTIMONIALS
We have provided services for clients in the public, private, arts and not-for-profit sector.
The following list showcases some of the amazing people and organizations we have been fortunate to work with.
Scroll down to see what our clients have to say about us.
Private Sector
Examine.com
Mitsubishi Motors
Eventide Audio
.Strandberg Guitars
America’s Next Top Model Live
reThink Resources
Mercari Agency Limited
Food Starter
George Brown Food Innovation Research Studio
Government
Health Canada
Immigration, Refugee and Citizenship Canada
Health Commons Lab
Ministry of Research, Innovation and Science
Healthcare / Pharma
Merck
Boehringer Ingelheim
Custodia Seniors Support
Herzig Eye Institute
Dalla Lana School of Public Health
University of Toronto
Institute for Life Course and Aging
Centre for Aging and Brain Health Innovation
Non-Profit
Dixon Hall
iRise
Sistering
Aids Committee of Toronto
MaRS
Institute of Public Administration of Canada (IPAC)
Cultural
York University School of Arts, Media, Performance and Design
Ontario Science Centre
Toronto Museum of Contemporary Art
Reel Asian Film Festival
Gardiner Museum
TESTIMONIALS
“The most impactful learning for my team was identifying the particular pain points within the customer journey that Mitsubishi failed to deliver upon. This helped us with prioritizing budgets and resources towards specific tactics that we knew would help us fill gaps in the sales process immediately.
The research conducted is used company-wide as our primary customer insights encyclopedia.”
— Sr. Specialist, Digital Marketing, Mitsubishi
“I was impressed by the agility and ability to navigate complex, multi-stakeholder environments. Our team was facilitated through a process to help us take complex data and provided us with a strategic visual communication tool. This helped us tremendously to clarify critical inputs, milestones and build alignment amongst team members. Of note was the adeptness at shifting between micro and macro viewpoints, and translating this complexity into a theory of change visual that our entire team could understand. This artifact will help guide our team for years to come and understand what is in and out of scope as our context changes.”
— Joint SDG Fund, UN
“Method Collective supported two major projects for our not-for-profit social innovation lab - needs assessments about the state of employment for people with lived experience and the wellness of frontline staff working in health and social service agencies. They planned a number of different sessions that allowed us to get feedback from stakeholders on interim products and recommendations. To do this, they synthesized large amounts of data and presented it in creative ways and developed unique methods to collect feedback. As we were a very small team, having their support was invaluable and allowed our team to have greater focus on other aspects of each project. We were able to take these ready-made sessions and deliver them with diverse stakeholders. This contributed to the development of the final reports and recommendations and the overall success of the projects. They were collaborative and got us everything on time or early. I would absolutely recommend working with this team to support your design thinking needs!”
— Project Manager, Health Commons
“I am pleased to provide my highest recommendation for this team for their ability to listen to our needs and deliver innovative and exciting results. The team was always a pleasure to work with, and adaptable to our changing needs and circumstances.”
— Scientist, CAMH | Associate Professor, Dalla Lana School of Public Health, University of Toronto
“With over 50,000 customers with diverse backgrounds — from health professionals to laypeople with chronic conditions) — we must understand our customers to position ourselves to meet their needs.
Our marketing team has learned a great deal throughout the entire user research process. The process and collaborative approach kept everyone focused and engaged and helped us understand our customer base much more deeply.
We are now integrating these insights and feel very confident about our future.“
— Founder, Examine.com
“Clarity.
One word that helps me describe working with them on our latest project. Thorough, thoughtful, deliberate are three more. Their process helped us understand our users and clarify our message to our customers, partners and stakeholders. We understand ourselves better. Our customers are happier. Our message is clearer.
10 out of 10, would use again.”
— Founder, Custodia Senior’s Support
“Your work was truly groundbreaking and has helped transform client experience within the department.
The videos proved to be a valuable resource for communicating the client experience and underscoring how ignoring clients comes with a cost.”